Data Protection &
Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, store, and protect your personal information.
Who We Are
TimeWell Care Services is the data controller responsible for your personal data, as defined under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Phone
Address
Head Office: Haringey, London, United Kingdom
What Information We Collect
Service Users & Families
- Full name, address, and contact details
- Date of birth and next of kin information
- Health and medical information relevant to care needs
- Care assessments, care plans, and daily records
- Financial information for billing purposes
Job Applicants & Staff
- Name, address, and contact details
- Employment history and references
- Qualifications and training records
- DBS check information
- Right to work documentation
Website Visitors
- Information submitted through contact forms
- Cookies and website usage data (see our Cookie Policy)
How We Use Your Information
We use your personal data to:
- Assess and deliver care services tailored to individual needs
- Communicate with you, your family, and healthcare professionals
- Process job applications and manage employment
- Meet our legal and regulatory obligations
- Improve our services and respond to feedback
- Handle complaints and safeguarding concerns
Legal Basis for Processing
Consent
Where you have given clear consent for us to process your data.
Contract
Where processing is necessary to fulfil a care or employment agreement.
Legal Obligation
Where we are required by law to process your data.
Vital Interests
Where processing is necessary to protect someone's life.
Legitimate Interests
Where processing serves our legitimate business purposes without overriding your rights.
Special category data (such as health information) is processed under additional conditions in Article 9 of the UK GDPR, including the provision of health or social care.
How We Store & Protect Your Data
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
Stored securely in line with our data retention policy
Access restricted to authorised staff only
Staff receive data protection and confidentiality training
Paper records stored securely and disposed of confidentially
How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. For care records, we follow guidance from the Care Quality Commission (CQC) and relevant health and social care regulations.
Your Rights
Under UK data protection law, you have the following rights:
Access
Request a copy of the personal data we hold about you.
Rectification
Ask us to correct inaccurate or incomplete information.
Erasure
Request deletion of your data in certain circumstances.
Restriction
Ask us to restrict how we process your information.
Objection
Object to processing based on legitimate interests.
Portability
Receive your data in a structured, portable format.
Withdraw Consent
Withdraw consent at any time where it is the legal basis.
Exercise Your Rights
To exercise any of these rights, please contact us. We will respond within 30 days.
info@timewellcareservices.co.ukChanges to This Policy
We may update this policy from time to time to reflect changes in law, our practices, or our services. Any significant changes will be communicated where appropriate. The most current version will always be available on this page.
Last updated: May 2026